Technical Support Manager

Evaluate, integrate, and champion AI-driven tools such as auto-triage, generative AI response drafting, automated ticket routing, and predictive analytics.

Improve self-service capabilities by strengthening knowledge base quality, AI-powered search, and support documentation workflows.

Balance automation with a high-touch customer experience, ensuring efficiency gains do not reduce customer trust or issue ownership.

Continuously identify workflow gaps, manual bottlenecks, and opportunities to improve support scale without sacrificing quality.

The successful candidate will combine technical fluency, disciplined operational management, and strong people leadership. They should be comfortable operating in a fast-moving B2B SaaS environment, translating customer issues into business and product insights, and using AI-enabled tools to improve support speed, consistency, and scalability.

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.