workday
Technical Support Manager
Cisco
Bengaluru, IND
Full-time
Senior · 6+ years experience
Hybrid
Discovered 3 weeks ago
JavaSQLPL/SQLOracleMongoDBCassandra
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
JavaSQLPL/SQL
Key Skills for This Role
JavaSQLPL/SQLOracleMongoDBCassandra
Full Job Posting
Your Impact
As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation.
You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.
Act as the main point of contact for production support, managing and resolving tickets across various business units
Triage and prioritize support tickets based on urgency and impact
Conduct root cause analysis and apply critical thinking to solve complex problems
Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
Collaborate closely with business users, analysts, and developers to understand issues and enhancements
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
Follow Industry best practices for security, scalability, and performance
Document processes, resolutions, and recurring issues for knowledge management and training purposes
Minimum Qualifications
- Bachelor’s degree in Engineering with 6–7 years of relevant professional experience.
- 3+ years of experience using or supporting one or more of the following technologies: Java, SQL, PL/SQL, Oracle, MongoDB, Cassandra, Snowflake, AngularJS, Python, APIs (HTTP/RESTful web services), Elastic, or Kibana.
- 3+ years of experience in technical operations support and the utilization of case management tools.
- Experience with commercial business processes (New & Renew), specifically Configure, Price, Quote and Order Management systems.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Cisco
Director, Security Solutions Architecture, APJC
North Sydney, AUS
SeniorFull-time
Discovered TodayView →
Inside Account Executive-Mid Market Hunting
, UAE
SeniorFull-time
Meet the Team Join Cisco's Global Virtual Sales organization - one of our fastest-growing sales teams, and the talent engine for Cisco Sales that consistently delivers profitable growth. We serve the customer lifecycle b
Discovered TodayView →
Inside Account Executive-Mid Market Hunting
Dubai, UAE
Mid-SeniorFull-time
Meet the Team Join Cisco's Global Virtual Sales organization - one of our fastest-growing sales teams, and the talent engine for Cisco Sales that consistently delivers profitable growth. We serve the customer lifecycle b
Discovered TodayView →
Sr Software Engineer, Security Core AI – Agentic SOC (hybid)
Seattle, USA
SeniorFull-time
Discovered TodayView →
Account Executive - Splunk (Toronto)
, CAN
Discovered TodayFull-time
Software Engineer - Splunk, Australia
North Sydney, AUS
Discovered TodayFull-time
Director, Security Solutions Architecture, APJC
North Sydney, AUS
Discovered TodayFull-time
Inside Account Executive-Mid Market Hunting
Dubai, UAE
Discovered TodayFull-time
Inside Account Executive-Mid Market Hunting
, UAE
Discovered TodayFull-time
Inside Account Executive-Mid Market Hunting
Dubai, UAE
Discovered TodayFull-time
Technical Consulting Engineer
, USA
Discovered TodayFull-time
Sr Software Engineer, Security Core AI – Agentic SOC (hybid)
Seattle, USA
Discovered TodayFull-time