Technical Support Lead

• Work with engineering to develop customer service and support processes and technologies.
• Experience or interest in working with AI to develop workflows and procedures.
• Collaborate with engineering and sales to manage and track customer problems and resolutions.
• Identify and implement opportunities to improve quality, efficiency, and service processes.

• Promote a positive, collaborative, and safety-focused work environment.
• Support training, mentoring, and knowledge sharing within the team.
• Lead by example in maintaining high standards of workmanship, quality, and customer service.

• 5+ years of customer-facing responsibilities in a technical organization.
• Experience with battery and power conversion technology an asset.
• Experience troubleshooting industrial electrical and control systems.
• Bonus: Experience working with generators, power systems, switchgear, power distribution equipment, or similar technologies.

• Experience leading, mentoring, or coordinating technical teams.
• Experience working directly with customers
• Experience in manufacturing, production, or custom equipment environments.
• Experience working with engineering teams on product development, prototyping, or product improvement initiatives.
• Take initiative and is resourceful.
• Excellent communication and organizational skills
• Proficient in writing reports and keeping good records.
• Always professional and diplomatic.

• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to quality and safety.
• Collaborative mindset with a willingness to support team success and continuous improvement.

This is a role working out of our Vancouver, BC office

Salary: $55K to 75K annually, dependent on experience

Why Choose Portable Electric At Portable Electric, you’ll have the opportunity to work with a talented team, building innovative power solutions while taking an impactful role in both production and service operations.

This position offers a unique blend of technical challenges, leadership opportunities and a direct impact on customer success.

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