Customer Success Representative

• Act as the primary point of contact for customer inquiries related to products and services
• Support customer onboarding to ensure a smooth and positive start to their experience
• Build strong relationships with customers and contribute to a high-quality customer experience
• Support customer retention by escalating and coordinating resolution of customer issues with internal teams
• Proactively monitor customer accounts to identify risks, issues, or opportunities for improvement
• Identify upsell opportunities within existing accounts and support account growth initiatives
• Pro a ctiv ely c all in to G r e en Field account s
• Provide customers with basic insights or performance updates to demonstrate product value
• Assist customers throughout the sales and post-sales process to maximize product adoption
• Support resolution of technical or service-related issues in collaboration with internal teams
• Contribute to continuous improvement of customer success processes and tools

• 1 – 3 years of experience in Customer Success, Customer Support, Account Coordination, or Sales Support
• Strong communicator with the ability to build rapport with customers quickly
• Customer-focused, proactive, and solution-oriented mindset
• Comfortable managing multiple priorities in a fast-paced environment
• Strong organizational skills with attention to detail and follow-through
• Ability to work collaboratively across teams to resolve customer issues
• Interested in learning about product value, customer outcomes, and basic commercial growth (upselling exposure is a plus)

Nice to Haves:

• Experience in manufacturing, renewable energy, or B2B environments
• Exposure to SaaS or technology-enabled products
• Experience supporting onboarding or implementation processes
• Familiarity with CRM systems (e.g., Salesforce, HubSpot)
• Experience working in a customer-facing or support-heavy role
• Basic experience with reporting or customer data insights

• Salary: CAD $ 55 ,000 – 6 2 , 5 00 per year ( Actual compensation will depend on experience )

HOW YOU CAN START YOUR JOURNEY WITH US:

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We thank all applicants, but only those selected for further consideration will be contacted.

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