zoho_recruit
Technical Support Executive
Drucare
Hyderabad, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 3 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Requirements
- · Good communication Skills
- · Should be able to speak Telugu & English fluently.
- · Application learning abilities
- · Client Relationship Management
Roles & Responsibilities
- · Speaking to customers to get to the root of their problem quickly.
- · Providing timely and accurate customer feedback.
- · Talking customers through a series of actions to resolve a problem.
- · Following up with clients to ensure the problem is resolved.
- · Supporting the customer through an email ticketing system and phone calls.
- · Resolving customer complaints and queries.
- · Providing detailed information to customers.
- · Maintaining records of each phone call for future reference.
- · Offering exceptional customer service and satisfaction.
- · Maintaining a healthy relationship with the clients.
- · Ability to meet deadlines and prioritize tasks.
- · Actively listen to customers to understand their issues or concerns.
- · Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue.
- · Produce periodic reports of technical support operations to company management.
- · Using remote desktop connections to provide immediate support.
- · Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
Benefits
- PF
- Health Insurance
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Drucare
Customer Support Executive- Technical
Hyderabad, IND
Discovered 3 weeks agoFull-time
Quality Analyst
Hyderabad, IND
Discovered 3 weeks agoFull-time
Android Developer
Hyderabad, IND
Discovered 3 weeks agoFull-time
Implementation Executive
Hyderabad, IND
Discovered 3 weeks agoFull-time
Angular Developer
Hyderabad, IND
Discovered 3 weeks agoFull-time
Business Analyst
Hyderabad, IND
Discovered 3 weeks agoFull-time
IT- Sales Executive
Hyderabad, IND
Discovered 3 weeks agoFull-time
Technical Project Manager
Hyderabad, IND
Discovered 3 weeks agoFull-time