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Customer Support Executive- Technical
Drucare
Hyderabad, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 3 weeks ago
Remote DesktopTicketing System
Free
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Remote DesktopTicketing System
Key Skills for This Role
Remote DesktopTicketing System
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Requirements
- Requirements:
- Good communication Skills
- Should be able to speak Telugu & English fluently
- Application learning abilities
- Client Relationship Management
- Any Graduation
- Speaking to customers to get to the root of their problem quickly.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Maintaining a healthy relationship with the clients.
- Ability to meet deadlines and prioritize tasks.
- Actively listen to customers to understand their issues or concerns.
- Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
- Produce periodic reports of technical support operations to company management.
- Using remote desktop connections to provide immediate support.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Benefits
- PF
- ESIC
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