Technical Support Engineer - UK

Job requirements

• Bachelor’s degree in computer science, engineering or related discipline (or equivalent technical training and/or work experience)

• Preferred minimum 3 years of experience as a DevOps Engineer, SRE, Developer, App Support Engineer or similar technical role, preferably at a fintech, Crypto/Blockchain startup or financial institution, where familiarity with resolving issues in the entire stack was a must

• Technical Skills – Strong understanding and hands on experience in setting up infrastructure and deploying apps securely in cloud environments (Amazon, GCP, Azure) using Kubernetes and Docker

• Experience developing commercial applications using Java, Javascript, Python or Scala. Exposure to developing smart contract distributed apps using Functional programming or the Daml SDK will be a big plus.

• Experience using and administering databases, particularly SQL, PostgreSQL and/or Oracle

• Good understanding of networking protocols/firewalls and cloud computing environments

• Experience in packaging and deploying applications

• Ability to diagnose and troubleshoot technical issues (eg,analyzing problems, testing solutions, and recommending changes)

• Familiarity with configuring and using Operating Systems (Linux/Windows/MacOS)

• Familiarity with connecting and configuring nodes on public blockchain networks and managing distributed apps/ledgers on these networks (Ethereum, Solana, Canton Network)

• Familiarity with connecting and using wallets to mint/burn/transfer/hold crypto tokens

• Experience with deploying and configuring services on Cloud Environments (AWS, GCP, Azure), and using Containerization/Orchestration tools (Docker, Kubernetes)

• Familiarity with using support third party tools (e.g. Salesforce, Jira, Confluence, Datadog, Jaeger, Github, Grafana, etc..) is a strong plus

• Communication Skills – Ability to effectively interact with clients, colleagues and other stakeholders and use excellent verbal, written and listening skills to explain technical concepts.

• Problem-solving Skills – Able to identify and understand issues across the technology stack and develop solutions to fix them. Ability to research and analyze software problems, identify potential solutions and implement them. Strong attention to detail and ability to be hands-on.

• Customer service skills – Ability to maintain a supportive and calmative approach to answer client questions, solve problems and provide solutions in a pressure situation with clients during production outage situations.