Lead CX Solution Manager

Balances direct individual contribution (client advisory and product design) with people management responsibilities

Creates and reviews high-quality business analysis and functional requirements using UML diagrams, user stories, and Gherkin scenarios

Delivers CX professional services to clients and leads workshops, focus groups, and research initiatives to deeply understand customer needs

Educates clients and the team about the Canton Network, teaching the in-depth details of privacy-enabled blockchains

Manages day-to-day client relationships for the duration of project engagements, handling client-facing support, and resolving issues

Owns project management and Agile governance activities (sprint planning, stand-ups, retrospectives) for active engagements

Provides grounded upward feedback to leadership based on front-line reality, identifying tactical risks in Canton Network implementations early

What We're Looking For:

7+ years experience in product development or application development management, including hands-on and active business analysis experience

2+ years experience in direct people management or formal team leadership experience

7+ years experience in Agile ways of working with solid understanding of best-in-class enterprise software development and delivery practices

Comprehensive solution design, business analysis, project management and delivery experience with required leadership presence in meetings gained via working with the largest financial services institutions in Japan, with evidence

Knowledgeable of the emerging fintech and blockchain domain, with attention to smart contract-based initiatives

Outstanding client relationship skills with the ability to establish oneself as a trusted, empathetic advisor

Strong analytical skills, including attention to detail, and the ability to design complex processes and workflows from the ground up

Ability to articulate how specific technology designs align to a business case

Ability to facilitate design sessions with a client and drive the creation of prioritized implementation roadmaps

Experience and strong capability in working collaboratively with and granting transparency to internal and external teams

Strong project management or program management skills, with thorough, meticulous attention to detail

Exceptional communication and presentation skills.

Adaptable and dynamic problem-solver who relishes challenges in a fast-paced environment

Experience in the financial services or capital markets domain

BS or MS in Computer Science

At Digital Asset, we are committed to compensation structures that reward impact consistently across our global teams. We support our people at every stage of life with comprehensive, family-forward benefits and flexible working models designed to help you do your best work.