ashby
Technical Support Engineer
Coram AI
Sunnyvale, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago
IntercomLinuxBashPythonAPIsNVRs
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Responsibilities
- Troubleshoot customer issues across networking, devices, and backend services
- Support customer setup, onboarding, and configuration to ensure systems are working correctly.
- Diagnose and resolve networking and system connectivity issues , primarily related to devices and Linux-based systems.
- Manage multiple customer issues at once, maintaining strong organization and follow-through.
- Collaborate with internal teams to share insights and improve support processes.
- Contribute to our support automation AI system to improve support efficiency.
Qualifications
- Hands-on networking troubleshooting experience in real production environments (IP addressing, DHCP, routing, DNS, ARP, NAT, firewalls)
- Strong networking fundamentals with a clear understanding of packet flow (L1–L3) and common failure points
- Linux experience with comfort using the command line, logs, and system/network diagnostics
- Clear, structured communication with the ability to explain technical concepts to both technical and non-technical audiences
- Strong problem-solving skills in fast-moving situations
- Bachelor’s degree in Computer Science, Networking, Cybersecurity, IT, or related field
- Ability to work onsite for hands-on collaboration and troubleshooting
Nice to Have
Basic scripting experience (Bash, Python) for automation
Familiarity with APIs and reading API documentation
Customer-facing technical experience (Support, Solutions, Field Engineering)
Exposure to security systems, cameras, NVRs, or hardware-integrated software
Background in cybersecurity or network security concepts
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