Technical Support Engineer

• Independently manage and resolve complex customer cases end-to-end.
• Troubleshoot cross-domain issues involving:
• Advanced job scheduling and dependency chains
• Multi-agent and hybrid execution environments
• API-driven automation and integrations
• SAP ERP job orchestration and dependencies
• Analyze logs, execution traces, and system behavior to identify root causes.
• Identify and document product defects with clear reproduction steps and supporting evidence.
• Communicate confidently with customers in technically deep discussions.
• Improve and maintain knowledge base articles and internal troubleshooting documentation.
• Assist with onboarding and knowledge sharing by supporting less experienced engineers.
• Participate in initiatives to improve support quality, efficiency, and tooling. Collaborate closely with Engineering and other internal teams on escalated issues.

• Several years of experience in technical or application support roles.
• Strong technical skills across:
• Windows and/or Linux systems
• Databases and SQL
• Networking
• APIs and integrations
• SAP ERP environments
• Strong scripting skills (PowerShell, Bash, Python).
• Ability to diagnose multi-factor and non-obvious technical issues.
• Strong written and verbal communication skills.
• Proven ability to work independently and manage complex cases.
• Proficiency in English (written and spoken).

• Experience supporting enterprise-scale workload automation platforms.
• Exposure to SaaS-based scheduling or hybrid execution models.
• Experience with SAP-related products beyond SAP ERP.
• Knowledge of additional ERP platforms.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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