dayforce
Technical Support Engineer
Crestron
Plano, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
LinuxNetworking (Multicast, Dante, AES67)Crestron HomeD3 Pro LightningActive DirectoryExchange/O365
Free
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LinuxNetworking (Multicast, Dante, AES67)Crestron Home
Key Skills for This Role
LinuxNetworking (Multicast, Dante, AES67)Crestron HomeD3 Pro LightningActive DirectoryExchange/O365
Full Job Posting
Responsibilities
- Building and maintaining customer rapport, ensuring they understand Crestron is with them through every step of the process.
- Determine specifics for the reported problem, including but not limited to:
- Clear description and scope of the reported problem.
- Current hardware/firmware/software configurations of impacted systems.
- Deployment environment (other Crestron or 3rd party equipment in the installation)
- Review published documentation with customers, including both Crestron and conferencing service provider documentation, where applicable.
- Ability to perform high-level analysis of log files.
- Basic analysis of customer network for case documentation.
- Create RMAs as needed on a case-by-case basis.
- Assist in supporting Crestron's knowledge base by creating knowledge base articles, using supportive documentation, and/or software tools.
- Other duties or responsibilities as required.
Requirements
- Bachelor’s degree in a technology field or 3+ years of relevant industry experience.
- 3+ years installing, configuring, and/or supporting technology for Commercial, Residential, AV.
- Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics.
- Crestron Home, D3 Pro Lightning, and Residential Installation.
- Familiar with Linux OS.
- Programming knowledge in C#, CSS, and HTML5 is preferred but not required.
- Knowledge of Commercial / Residential Audio Video technologies and applications.
- Ability to read and interpret system schematics, floor plans, etc.
- Collect and interpret system-level data for analysis.
- The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
- Able to clearly and professionally communicate technical information to varying audiences.
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