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Technical Support Engineer - Level 3
Park Place Technologies
Markham, CAN
Full-time
Senior
Onsite
Discovered 3 weeks ago
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Core Responsibilities
- Provide advanced operational support for infrastructure and private cloud services.
Provide advanced operational support for infrastructure and private cloud services.
Troubleshoot, diagnose, and resolve complex incidents, problems, and service degradations.
Troubleshoot, diagnose, and resolve complex incidents, problems, and service degradations.
Perform root cause analysis and implement corrective and preventative actions.
Perform root cause analysis and implement corrective and preventative actions.
Support configuration, patching, upgrades, migrations, and decommissioning activities.
Support configuration, patching, upgrades, migrations, and decommissioning activities.
Maintain platform availability, security, resilience, performance, and capacity.
Maintain platform availability, security, resilience, performance, and capacity.
Act as a technical escalation point for support and operational teams.
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