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Key skills for this role
Provide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction.
Deliver support through multiple channels, including email, phone, chat, and video calls (e.g., Google Meet, Zoom).
Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in Runpod’s products or services.
Utilize various tools and methods, such as code analysis, scripting for testing, log analysis and remote access, to identify root causes and deliver solutions or workarounds.
Communicate effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer satisfaction and integrate valuable feedback.
Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues.
Contribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team, helping to shape product improvements.
Create and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos for customers, partners, and internal teams.
Use diagnostic tools and techniques to find the root cause of issues and implement fixes, updates, or changes as needed.
Analyze software code and logs to spot bugs or performance issues, developing solutions or workarounds where necessary.
Conduct thorough analysis of system performance, errors, and configurations to ensure our systems remain stable and reliable.
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Proficiency with Datadog, Grafana, SQL databases, and ease with CRM tools are considered strong assets for this role.
Assist customers with software configuration tasks, such as installation, setup, and customization, to help them get the most out of our products.
Strong technical skills, including proficiency in Django, Flask, PyTorch, JavaScript (React, Node.js), and Go, with hands-on experience in full-stack development.
Proficiency in deploying and managing AI/ML models as services or APIs, along with a deep understanding of machine learning models, including their training, inference, and deployment processes on Runpod platforms.
Experience in AI fine-tuning or AI inference
The competitive base pay for this position ranges from 70,000 to 93,000 usd. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location
Meaningful equity in a fast-growing company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside.
Generous medical, dental & vision plans
Flexible PTO- take the time you need to recharge
Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication
Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale.
$1,200 USD Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace
Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas
AI cloud computing platform providing on-demand GPUs and serverless compute to developers, researchers, and AI companies.
Visit company websiteJobs and hiring trendsUSD 70000-93000 yearly / year
Full-time
Senior · 5+ years experience
Remote
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