Technical Support Engineer - L1

Overview

Responsibilities

• Respond to incoming support requests and inquiries from clients/customers.
• Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
• Provide step-by-step technical guidance and solutions to resolve customer problems.
• Escalate unresolved issues to senior engineers or appropriate internal teams.
• Document support interactions and solutions in the ticketing system or CRM.
• Maintain a high level of customer service and professionalism in all interactions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in a technical support role, preferably in a software or IT services environment.
• Strong knowledge of operating systems (Windows, Linux) and networking concepts (TCP/IP, DNS, DHCP) , firewall (FortiGate) and basic networking support.
• Experience troubleshooting hardware, software, and application issues.
• Excellent communication skills, both verbal and written.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Customer-focused attitude with a passion for delivering high-quality support services.
• Ability to work independently and collaboratively within a team.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
• Experience with cloud platforms or virtualization technologies is advantageous.
• Experience with firewalls is required.
• UAE valid Driving License is a plus.

Benefits

How To Apply

Job Type: Full-time