Technical Support Engineer I

Required Skills and Experience

• Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience. • One or more years of experience supporting business to business customers • Hands-on experience that demonstrate knowledge of: • Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.) • HTTP protocol (Structure, status codes, authentication, etc.) • Application Support Basics (Common troubleshooting methodology for Windows and Linux programs) • Red Hat Linux fundamentals (command line navigation and basic features, file system, permissions, networking, etc.) • Windows (Permissions, services, file system, Event Viewer, etc.) • SSL/TLS protocols (Structure, certificates, initial handshake, etc.) • Routing (WCCP, PBR, Load Balancer Fundamentals, etc.) • PAC files basics (setup, download, basic PAC file commands, etc.) • Packet Analysis with tcpdump and Wireshark • Diagnosing network latency and intermittent issues • Reading and analyzing log files • Active Directory (Domains, structure, permissions, group policies, etc.) • Installing and configuring systems in cloud environments such as Azure and AWS. • Working with Active Directory and Group Policy (Domains, permissions, security) • Experience in troubleshooting client machines and applications on Window, MacOS • Information Security Concepts
• Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
• The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
• Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com .
• Applicants must have the right to work in the location to which you have applied.