Technical Support Engineer (Fresh Graduates)

Description

Technical Support

• Provide first-level technical support face to face or remotely using appropriate remote support and communication tools.
• Log, follow up, and close technical support tickets in a timely and proper manner.
• Support desktop computers and end-user devices such as printers and scanners.
• Provide technical training whenever required.

Systems and Events

• Support internal and external events through requirements collection, preparation, testing, and event support.
• Administer department servers and applications such as Active Directory, antivirus, backup, and print systems.
• Maintain hardware and software asset inventories.
• Monitor and maintain audio and video systems and perform corrective actions when necessary.

Testing and Security

• Perform end-user testing of applications and systems to detect defects and inconsistencies.
• Communicate and track test results, errors, and bugs with other AIT sections.
• Report information security incidents or suspicious behavior to the line manager and AIT ISM.
• Follow information security, health and safety laws, regulations, policies, and procedures.

Projects

• Contribute to special projects, business-needs analysis, individual deliverables, overall project objectives, and documentation.
• Perform other responsibilities assigned by the line manager.

Qualifications

• One year of relevant experience in a similar position is stated in the qualifications.
• A bachelor's degree in computer engineering, computer science, information technology, or a related field is required.
• ITIL V3 certification is required.
• Additional Microsoft, Cisco, Apple, or similar certification is a plus.

Knowledge, Skills, and Abilities

• Knowledge of Microsoft Windows, Mac, desktop support, printers, scanners, audio and video systems, DNS, and TCP/IP is required.
• Customer care, time and project management, analytical, problem-solving, interpersonal, and communication skills are required.
• Ability to work under pressure and in a diverse culture is required.
• English communication skills are required; Arabic is an advantage.