Technical Support Engineer

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in delivering real value to our Tier-1 customers by offering cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you will have the opportunity to grow professionally in a dynamic environment with like-minded people who go the extra mile to succeed.

A Technical Support Engineer to remotely support our CSP clients. This is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing solutions for Tier-1 global telcos.

Support and troubleshoot application issues running on Linux-based systems and clusters.

Perform incident triage, troubleshooting, provide best-practice guidance for customers

Manage support cases to ensure issues are recorded, tracked, updated, and followed through in a timely manner.

Perform fault isolation and basic root cause analysis for technical issues.

Prepare Technical Support Bulletins and other technical documentation for the Knowledge Base.

Work with the Engineering team to help improve product operability.

Participate in weekend on-call rotation and provide after-hours support as needed.

Communicate effectively with internal and external stakeholders on technical issues.