Technical Support Engineer - Digital Customer Success (Millfield, PTE, GB, KT20 7TD)

As a key part of the Technical Support team, you'll create impact by Delivering reliable technical expertise that ensures our telemetry and sensor solutions perform at their best, directly supporting Grundfos's mission to advance sustainable water management.

Your main responsibilities include: • Diagnosing and resolving technical issues related to telemetry tools, sensor equipment, and associated software platforms • Providing remote and on-site support to customers and field engineers, ensuring minimal downtime of critical systems • Collaborating with product development and engineering teams to escalate complex issues and feed back field insights • Creating and maintaining technical documentation, troubleshooting guides, and knowledge base articles • Supporting the installation, commissioning, and configuration of telemetry and sensor solutions • Identifying recurring issues and recommend improvements to enhance product reliability and customer experience

Above all, you are a hands-on technical problem solver with strong knowledge of telemetry systems, sensor technologies, and a genuine drive to deliver outstanding support experiences. We would also imagine that you have: • 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation • Solid understanding of communication protocols (e.g., MQTT, Modbus, Cellular IoT) and sensor technologies • Strong troubleshooting and diagnostic skills across hardware and software systems • Excellent communication skills with the ability to explain technical concepts to diverse audiences

It is a plus if you also have: • Experience with water or pump industry applications and SCADA systems • Familiarity with IoT platforms and cloud-based monitoring solutions • HNC/HND or degree in electronics, electrical engineering, or a related discipline