Senior Service Technician

As a key part of the Lifecycle Services team, you'll create impact by Delivering reliable water treatment system performance across customer sites, driving operational improvements and fostering the growth of the next generation of service technicians.

Your main responsibilities include:

Perform startup, commissioning, customer training, and troubleshooting for midrange electrical rotating equipment including aeration mixers, deaerators, and water softening systems

Conduct startup, commissioning, and seeding for advanced membrane-based systems including MBR and RO technologies

Diagnose and resolve mechanical and electrical issues including PLC panel troubleshooting to minimize downtime and optimize system performance

Support retrofits across water treatment systems, enhancing equipment functionality and longevity

Diagnose and resolve moderate mechanical and electrical PLC Panel troubleshooting to maintain system reliability

Build training documentation for all Newterra product lines, including policies, procedures, and PowerPoints.

Mentor Level I technicians, build training documentation, and use CRM/SharePoint tools to track root cause analysis and document service activities

Coordinate travel schedules, customer communications, and onsite service visits independently while participating in handoff meetings with Project Managers and End Users

Above all, you are a hands-on technical professional with intermediate water treatment knowledge, strong mechanical and electrical troubleshooting skills, and the ability to independently manage customer-facing responsibilities while mentoring others. We would also imagine that you have:

Experience commissioning and troubleshooting water treatment systems with midrange electrical components including mixers, pumps, HMI/SCADA controls, and instrumentation

Intermediate knowledge of water treatment processes and midrange electrical systems with a focus on delivering innovative solutions

Basic understanding of electrical drawings, P&IDs, and 4-20mA instrumentation and scaling

Valid driver's license along with a valid passport (or can get one) and have a clean driving record and willingness to travel up to 75% of the time needed

Strong mechanical aptitude, ability to lift to 50 lbs., and proficiency with CRM systems and record-keeping

It is a plus if you also have:

Experience troubleshooting VFDs (e.g., Schneider, Danfoss, Allen-Bradley)

Familiarity with instrumentation such as level transducers, flow meters, pH probes, or DO probes

Experience building training documentation including policies, procedures, and presentations

The salary range for this position is $30.00 to 41.00 per hour. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Newterra’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, commissions for sales employees, etc. Salary rates are benchmarked and reflect the target for new hire salaries.

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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