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Technical Support Engineer
Unknown
Riyadh Region, KSA
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Technical supportAfter-sales supportFleet management platformsGPS tracking devicesTelematicsIoT solutions
Free
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Technical supportAfter-sales supportFleet management platforms
Role Overview
This is a full-time, on-site role based in Dammam, Eastern Province.
The After-Sales Technical Support Engineer acts as the technical point of contact for clients after solution delivery.
The role supports reliable operation of fleet management and IoT solutions and consistent client service.
Key Skills for This Role
Technical supportAfter-sales supportFleet management platformsGPS tracking devicesTelematicsIoT solutions
Full Job Posting
About AFAQY
AFAQY provides IT and IoT solutions in Saudi Arabia and the MENA region, specializing in fleet management, GPS tracking, and telematics.
The company operates in KSA, Egypt, Oman, and Qatar and serves sectors including transportation, logistics, construction, and telecommunications.
Role Overview
This is a full-time, on-site role based in Dammam, Eastern Province.
The After-Sales Technical Support Engineer acts as the technical point of contact for clients after solution delivery.
The role supports reliable operation of fleet management and IoT solutions and consistent client service.
Client Technical Support
- Provide technical support through calls, emails, online meetings, and on-site visits for fleet platforms, GPS devices, sensors, and connected accessories.
- Diagnose and resolve hardware, connectivity, and platform issues, escalating complex cases and following them through closure.
- Conduct site visits for troubleshooting, installation follow-up, user training, and periodic account reviews.
Compliance and Service Operations
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