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Wisdom AI is the generative AI data analyst for the enterprise. We help organizations turn their data warehouses into conversational interfaces. Our users expect high-precision answers from our AI, and our Technical Support team ensures that the infrastructure, data connections, and prompt logic supporting those answers are flawless.
As a Technical Support Engineer , you are the first responder for our most important customers. You won’t just be answering "how-to" questions; you will be debugging complex data schemas, investigating API integrations, and translating customer business logic into technical configurations.
You will live in Slack and Pylon , providing real-time, white-glove support that feels like an extension of the customer’s own team.
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Direct Impact: You are the face of the company to our customers and the eyes and ears for our engineers.
Growth: You will gain deep expertise in the "Modern Data Stack" and the emerging field of Enterprise AI.
Culture: Join a team of high-performers who value clear communication, technical excellence, and winning together.
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Our CRAFT
CRAFT isn’t a list of aspirational values. It’s how we hire, how we promote, how we resolve hard calls, and how we stay honest with ourselves.
C — Customer trust. Everything starts here. We listen carefully, act with integrity, and respond with urgency. Delight is downstream of trust — never the other way around.
R — Relentless on outcomes. We move with urgency, take initiative, and see things through. Effort isn’t the measure — results are. If something isn’t working, we change the approach now.
A — Authenticity. We say the hard things, directly and with respect. We also show up as full humans. That combination is how trust is earned and how we grow together.
F — First principles, grounded in reality. We don’t accept “that’s how it’s done.” We strip problems to what’s actually true and build up from there — then validate quickly and let real-world results decide.
T — Transparency. We share the why, not just the what. When something can’t be shared, we say so. We’re one team — information flows so we can do our best work and challenge each other when we’re wrong.
Equal opportunity employer
WisdomAI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to building a diverse, inclusive team where everyone can do their best work.
WisdomAI is an enterprise AI analytics company helping businesses turn complex data into explainable insights.
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Onsite
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