Technical Support Engineer
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Key skills for this role
About the Role
BYD Energy Storage seeks a Technical Support Engineer for on-site installation, commissioning, and maintenance of energy storage systems in Abu Dhabi. Requires 3+ years in power industry, electrical engineering background, and willingness to travel.
Key Skills for This Role
Responsibilities
- Responsible for installation, commissioning, repair, and maintenance of energy storage systems on site
- Address technical issues on site in a timely manner to ensure reliable operation and minimize downtime
- Provide technical support to customers, answer questions about equipment, and deliver necessary training
- Collaborate closely with technical support team and R&D department to feedback on field issues and suggest improvements
- Continuously follow up on customer after sales service requirements to improve customer satisfaction
- Ensure compliance with local safety regulations and company safety standards when performing any on site work
Requirements
- Bachelor's degree in Electrical Engineering, Automation, Mechatronics, or related fields
- At least 3 years of experience in the power industry or with high/low voltage systems
- Hands on experience with equipment installation, commissioning, and maintenance
- Solid understanding of electrical systems, particularly energy storage systems
- Strong troubleshooting and problem solving skills
- Excellent communication and customer service skills
- Relevant electrical or high voltage operation certifications preferred
- Willingness to travel frequently and adapt to flexible working hours
Full Job Posting
Duties
- Responsible for the installation, commissioning, repair, and maintenance of energy storage systems on site.
- Address technical issues on site in a timely manner to ensure reliable operation and minimize downtime.
- Provide technical support to customers, answer questions about the equipment, and deliver necessary training.
- Collaborate closely with the technical support team and R&D department to feedback on field issues and suggest improvements.
- Continuously follow up on customer after sales service requirements to improve customer satisfaction.
- Ensure compliance with local safety regulations and company safety standards when performing any on site work.
Requirements
- Bachelor's degree in Electrical Engineering, Automation, Mechatronics, or related fields.
- At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience.
- Hands on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems.
- Solid understanding of electrical systems, particularly energy storage systems and their principles.
- Strong troubleshooting and problem solving skills, capable of working in high/low voltage environments.
- Excellent communication and customer service skills, able to work efficiently under pressure.
- Relevant electrical or high voltage operation certifications are preferred.
- Willingness to travel frequently and adapt to flexible working hours.
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