Technical Support Coordinator -FEMALE
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Key skills for this role
About the Role
Eurosec Automation and Security Systems LLC is seeking a Technical Support Coordinator to manage service requests, coordinate with technical teams, and ensure timely resolution. The role requires strong organizational skills and knowledge of ELV systems.
Key Skills for This Role
Responsibilities
- Receive and register client service requests and technical complaints
- Coordinate with technical support engineers and field technicians for issue resolution
- Schedule site visits, maintenance activities, and emergency support
- Track service tickets and ensure timely closure
- Act as the primary contact between clients and the technical team
- Provide updates to clients regarding service progress and issue resolution
- Handle customer inquiries and maintain high customer satisfaction
- Assist technical engineers by organizing service schedules and assignments
- Follow up with technicians to ensure tasks are completed according to schedule
- Escalate complex technical issues to the appropriate technical staff
- Maintain service logs, maintenance schedules, and support documentation
- Prepare daily, weekly, and monthly support reports
Requirements
- Diploma or Bachelor's degree in Business Administration, IT, Electronics, or related field
- 1–3 years experience in technical coordination, customer support, or service coordination, preferably in an ELV or technical services company
- Basic knowledge of ELV systems such as CCTV, Access Control, and Intercom systems is an advantage
- Strong organizational and coordination skills
- Good communication and customer service skills
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Ability to manage multiple service requests simultaneously
- Knowledge of SIRA related formalities
Full Job Posting
Key Responsibilities
- Receive and register client service requests and technical complaints.
- Coordinate with technical support engineers and field technicians for issue resolution.
- Schedule site visits, maintenance activities, and emergency support.
- Track service tickets and ensure timely closure.
- Act as the primary contact between clients and the technical team.
- Provide updates to clients regarding service progress and issue resolution.
- Handle customer inquiries and maintain high customer satisfaction.
- Assist technical engineers by organizing service schedules and assignments.
- Follow up with technicians to ensure tasks are completed according to schedule.
- Escalate complex technical issues to the appropriate technical staff.
- Maintain service logs, maintenance schedules, and support documentation.
- Prepare daily, weekly, and monthly support reports.
Required Qualifications
- Diploma or Bachelor's degree in Business Administration, IT, Electronics, or related field.
- Basic knowledge of ELV systems such as CCTV, Access Control, and Intercom systems is an advantage.
- Strong organizational and coordination skills.
- Good communication and customer service skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Ability to manage multiple service requests simultaneously.
- Knowledge of SIRA related formalities.
- 1–3 years experience in technical coordination, customer support, or service coordination, preferably in an ELV or technical services company.
- Strong follow up and problem solving skills.
- Ability to work in a fast paced service environment.
- Professional communication and reporting abilities.
Compensation
- Pay: AED3,000.00 AED5,000.00 per month
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