adp
Technical Support Analyst, WinOMS
Carestream Dental LLC
USA
Full-time
Entry · 2+ years experience
Onsite
USD 48000-52000 yearly / year
Discovered 1 weeks ago
SaaSWindowsDNSCRMMicrosoft SQL
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
SaaSWindowsDNS
Key Skills for This Role
SaaSWindowsDNSCRMMicrosoft SQL
Full Job Posting
Key Responsibilities
- Provide advanced technical and application support for SaaS products, integrated partner solutions, and select on‑premise applications
- Handle escalations from internal teams, partners, and stakeholders
- Serve as frontline support for assigned customer groups
- Diagnose and resolve issues across integrated environments, including operating systems, browsers, local systems, cloud services, networks, and legacy platforms
- Communicate clearly and confidently with dental professionals to explain issues, workflows, and resolutions
- Document troubleshooting steps, findings, and resolutions in real time while actively engaging with customers
- Apply structured, logical troubleshooting to identify root causes and deliver effective solutions
- Escalate issues to engineering or product teams with clear documentation and technical context
Continuous Improvement & Collaboration
Stay current with platform changes, enhancements, integrations, and legacy system considerations
Create and maintain knowledge base articles, internal documentation, and self-service content
Analyze escalation patterns to identify training needs, documentation gaps, and automation opportunities
Support chatbot and knowledge automation initiatives as assigned
Collaborate closely with colleagues, managers, and cross-functional teams
Demonstrate professionalism, empathy, and a customer-first mindset in every interaction
Core Competencies
Strong verbal and written communication skills in English
Logical reasoning and analytical problem-solving ability
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Carestream Dental LLC
Director of Customer Support, US, DPMS
, USA
Discovered 2 days agoFull-time
Sensei Cloud Apps Onboarding Coordinator
, USA
Discovered 1 weeks agoFull-time
Technical Support Analyst, OrthoTrac
, USA
Discovered 1 weeks agoFull-time
Financial Analyst – AI & Data Analytics, DPMS
, USA
Discovered 1 weeks agoFull-time
Technical Support Analyst, SoftDent
, USA
Discovered 1 weeks agoFull-time
Desktop Development Manager
, USA
Discovered 1 weeks agoFull-time
Director of Billing Operations
, USA
Discovered 1 weeks agoFull-time
Regional Foreign Trade Logistics Coordinator, ITS
, USA
Discovered 1 weeks agoFull-time