Sensei Cloud Apps Onboarding Coordinator

Primary Responsibilities

• Manage all Sensei Cloud Apps onboarding activities, including direct software configuration, data migration from legacy systems, and new user setup • Own the customer experience from post-sale through go-live by setting clear onboarding milestones, managing expectations, communicating technical requirements, and keeping customers aligned on timeline, readiness, and next steps • Facilitate the transition from legacy software to Sensei Cloud Apps, ensuring customers understand onboarding steps, dependencies, and adoption expectations • Oversee data migration and integration activities, including data mapping, conversion review, validation, and accuracy checks • Work closely with product, engineering, and development teams to communicate customer needs, document customization requirements, and report bugs or feature gaps identified during onboarding • Provide personalized training and create customer-facing documentation that supports adoption of Sensei Cloud Apps best practices • Act as the escalation point for complex technical onboarding issues, coordinating with product, engineering, and development teams to identify root causes, document workarounds, and remove roadblocks before they affect go-live readiness • Develop and refine standardized onboarding workflows to improve efficiency, reduce time-to-value, and create a scalable onboarding process for future growth • Maintain accurate onboarding status, customer records, documentation, and related system updates in Salesforce, SAP, and other required business systems • Partner with Sales and internal stakeholders to move customers forward in a timely fashion while managing expectations and supporting corporate goals • Other duties as required
• Decision-Making Authority • Owns order-level onboarding decisions related to configuration, migration coordination, scheduling, customer communication, and go-live readiness • Expected to exercise independent judgment on day-to-day customer onboarding challenges, technical troubleshooting, and expectation management • Escalates cross-functional blockers, out-of-scope requests, product gaps, bugs, and company-level commitments to the appropriate onboarding, product, engineering, or development leadership
• Performance Metrics — Initial Phase • On-time onboarding completion, go-live readiness, data migration accuracy, milestone adherence, reduced time-to-value, customer adoption, training effectiveness, issue resolution quality, and actionable product feedback captured during onboarding • Data migration accuracy, onboarding milestone adherence, and reduction of time-to-value • Customer adoption, training effectiveness, issue resolution, and quality of product feedback captured during onboarding