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Key skills for this role
We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.
Monitor and respond to service alerts
Diagnose issues with domain names
Performing Linux and cPanel server administration and troubleshooting
Assist customers with technical support enquiries, via phone, live chats, and/or emails
Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster.
As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far.
To be the best in this role, we are looking for people with the following attributes:
A passion for technology (cyber security, gaming, PC building, etc.)
The ability to absorb information and learn quickly
Efficient problem-solving skills
A positive attitude towards our customers and service delivery
Attention to detail
Any previous experience in the following areas would be highly regarded:
cPanel (WHM) control panel
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Domain names
DNS
FTP, SSH and email protocols such as POP3, IMAP and SMTP
Linux (CentOS) and VMware
We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve.
Every day our all-Australian team delivers exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.
Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.
Australia's leading group of online service providers and digital innovation specialists.
Visit company websiteJobs and hiring trendsFull-time
Entry
Onsite
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