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Are you passionate about IT and looking for a stepping stone to kick-start your career in the IT sector? We are seeking enthusiastic individuals to join our dynamic front-line Customer Service Team.
In this pivotal role, you will be tasked with ensuring our customers continue to receive best-in-class service by providing timely and effective resolution to the issues they raise.
Efficiently triage inbound calls to direct customer inquiries to the appropriate team for timely resolution.
Process and manage general customer-based billing tasks, including payments and invoice queries.
Perform general corrections and updates related to domain names and registration details.
Action and fulfil customer requests for account and service upgrades.
Provide assistance and support for general hosting service enquiries.
Manage and resolve customer account and billing enquiries across all communication channels, including phone, live chats, and emails.
As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology, and a knack for customer service will take you far.
Enthusiasm for Technology: A genuine passion for I.T., whether your interest lies in cyber security, gaming, or PC building.
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A Dedication to Service: A positive attitude and commitment to delivering best-in-class service and timely, effective resolution of customer issues.
Rapid Learning: The ability to absorb and quickly apply new information.
Sharp Focus: Excellent attention to detail and efficient problem-solving skills.
Web Infrastructure: Familiarity with hosting control panels such as cPanel (WHM), and server environments including Linux (Alma 8).
Networking and Protocols: Understanding of domain names, DNS, and key protocols like FTP, SSH, POP3, IMAP, and SMTP.
We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve.
Every day, our all-Australian team delivers exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.
Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.
Australia's leading group of online service providers and digital innovation specialists.
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Entry
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