Technical Support Analyst

The Technical Support Analyst serves as a liaison between Information Technology Services and staff throughout the School Division. This position is responsible for providing front line customer service through analysis and problem-solving, technical assistance and support coordination for computer hardware, software, networking, and applications. Education and Experience - Post-secondary diploma in Computer Science, or an equivalent combination of education and related experience. - Three (3) or more years of desktop support experience with desktop hardware, software applications, operating systems and network connectivity. - Experience with Windows workstations, Microsoft Online Suite (M365) and Google Workspace is preferred. - Experience with desktop and various operating systems, including Windows OS, Mac OS, iOS, iPad OS, Chrome OS and Android. - Experience with Microsoft System Center Configuration Manager (SCCM) or Intune for endpoint management. Active Directory User Administration and utilizing remote connectivity tools (e.g., Remote Desktop, etc.) for resolving computer issues. - Working knowledge of a range of diagnostic utilities, including network monitoring tools and vendor specific diagnostic tools for hardware troubleshooting. - Valid Saskatchewan Driver’s License and a good driving record. - CompTIA A+, MCSA and ITIL or similar industry certifications will be considered an asset. - Experience working in a unionized environment and/or within the education sector is considered an asset. For a complete job description, including a list of key responsibilities and accountabilities; knowledge, skills, and abilities; work environment and physical demands; and health and safety, please visit newo under Division Services > Human Resources > Job Descriptions. Start/End Date: ASAP until August 6, 2027 Primary Location: DIVISION OFFICE Salary Range: $36.63 / As per the Collective Bargaining Agreement Shift Type: Temporary Full-Time - 36.65 Hours/Week