Technical Support Analyst (NAM Shift)

Minimum 3 years of experience in a technical support role, supporting external customers on a software solution, ideally in a SaaS environment

At least 1 year of experience supporting Kinaxis Maestro, with relevant Kinaxis RapidResponse / Maestro certifications

Experience in Enterprise Resource Planning (ERP) support, with a focus on supply chain applications, is ideal

Knowledge of relevant case tracking applications

Solid working knowledge of Windows environments, ERP business software, and experience with web-based applications

Strong research skills

Working knowledge of relational databases and query writing is considered an asset

Experience in manufacturing, production planning, inventory management, or demand management in a support or planning role is a strong asset

Successful candidate must be able to fulfill all security and confidentiality thresholds for this position (SOC2, CGRP, etc.)

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)

Flexible work options

Physical and mental well-being programs

Regularly scheduled virtual fitness classes

Mentorship programs and training and career development

Recognition programs and referral rewards

Hackathons

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com .

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.