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Key skills for this role
Co-op / Intern Eligibility
This position is open to co-ops and interns. To be eligible, you must be currently enrolled in full-time education or be a recent/upcoming graduate within 12 months of the placement end date.
Compensation range
$19.46 - $28.55 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience.
What you will do
Provide responsive and friendly telephone, face-to-face and online support to Kinaxis end-users who are distributed globally
Work from a queue of tickets logged against systems/services supported by Kinaxis Corporate IT, staying within our SLA
Ensure proper escalation occurs for unresolved issues
Install and configure software and hardware for end users and the IT infrastructure
Assist in testing systems both developed in-house and hosted in the cloud
Provide guidance and best practices on IT services to end users
Assist the team in the set-up, testing of multiple workstations
Asset Management to help the team maintain accurate information of IT assets
Create user accounts and manage access control based on company policies
Occasionally interact with third party providers from a hardware warrantee perspective
Must be onsite to support Kinaxis’ current and new headquarters in Kanata West
May perform additional projects upon request
What we are looking for
College diploma in a related discipline and 1+ years relevant experience in a customer-focused environment working with global end users
Strong knowledge supporting hardware and OS issues (macOS and Windows 10&11), Office 365, MS Teams, SharePoint, and BitLocker.
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Working knowledge of Active Directory Users and Computers
Basic knowledge of ticket handling software
Familiarity with End-Point management tool to provide support remotely
Ability to effectively work as a team while delivering and supporting IT solutions to global resources while being managed remotely
Ability to work independently and remotely within a team environment and effectively follow direction and procedures
Ability to prioritize effectively and work on concurrent tasks
Strong analysis and problem-solving skills
Ability to communicate effectively, verbally and in writing to global users
Excellent customer service skills
Self motivated
Ability to adapt rapidly to dynamic and changing environments
Things that would definitely help
Cisco or Microsoft certifications
TCP/IP, VPN, remote access, VOIP protocols using Teams, (basic switching and routing skills)
Knowledge of troubleshooting mobile devices (android or iOS)
Any familiarity with applications like: ServiceNow, Okta, Salesforce, Windows Hello for Business, Intune and Autopilot
Ability to learn new skills and technologies quickly.
We’re accepting applications now through end of day of Sunday, September 27, 2026. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged.
#Coop, #Internship, #Intern, #LI-EN1
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.
Public Canadian enterprise-software company providing cloud-based supply-chain orchestration software to global manufacturers, distributors, and other complex enterprises.
Visit company websiteJobs and hiring trendsCAD 19.46-28.55 hourly / hour
Full Time, Internship, Contract
Entry · 1+ years experience
Onsite
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