Technical Support Analyst

3+ years of experience in technical support for enterprise or SaaS applications.

Strong understanding of Advanced Planning and Scheduling (APS), constraint-based planning, finite capacity planning, master scheduling, production scheduling, and supply planning.

Functional experience in supply, manufacturing, or production planning.

Working knowledge of JavaScript.

Experience with supply planning implementations, MPS, advanced planning, or post-go-live support is a strong plus.

Experience with platforms such as Kinaxis, Blue Yonder, o9 Solutions, Siemens OpsCenter APS, Quintiq, SAP IBP, Oracle SCM Cloud, or similar is an advantage.

Strong analytical and problem-solving skills.

Familiarity with ticketing systems and basic database querying is a plus.

Must be based/willing to relocate to Chennai and willing to work in shifts supporting EMEA and North America.

Ability to meet required security and confidentiality standards

#Associate #Intermediate #LI-GP1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)

Flexible work options

Physical and mental well-being programs

Regularly scheduled virtual fitness classes

Mentorship programs and training and career development

Recognition programs and referral rewards

Hackathons

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com .

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.