Technical Support Agent - UK

At Tapcart, we believe every brand needs a direct relationship with their customers, one they actually own.

We are the mobile commerce engine that powers shopping for Shopify's fastest-growing brands. $15B+ in revenue processed. 200M+ shoppers worldwide. Brands like Oh Polly, Bo+Tee, Princess Polly, Béis, and Forever 21 rely on us to power a large portion of their revenue.

We're a lean team with minimal management and big autonomy. Everyone here solves problems end to end and stays close to the product. We use our own platform, we talk to merchants daily, and we ship constantly. Backed by Shopify, Silver Lake, and other top VCs. Profitable and growing.

This is our first support hire in the UK. Today our European merchants wait until California wakes up. You're the fix for that, and you'll shape how we build support around you.

If you want a place where you own real outcomes, not just a queue, you'll fit in.

You'd rather be the person who solves it than the person who routes it.

You want to build the playbook for a new region, not inherit someone else's rota.

Own the support queue end to end during European hours. Triage, reproduce, resolve, follow up.

Debug across Shopify themes and APIs, our React Native apps, checkout, and integrations like Klaviyo, Algolia, Yotpo, and Recharge.

Reproduce issues using device simulators, Proxyman or Charles, browser dev tools, and log readers. Capture clean repro steps and well scoped Asana tickets so engineering can act fast.

Use AI daily as part of how you work. Agents for research and debugging, and your judgment on what gets automated next.