exacthire
Technical Support Advisor
JSI Telecom
Chantilly, USA
Full-time
Entry · 2+ years experience
Hybrid
USD 95000-160000 yearly / year
Discovered 1 weeks ago
VMWareMicrosoft Server 2019LinuxActive DirectoryKubernetesMSSQL
Free
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VMWareMicrosoft Server 2019Linux
Key Skills for This Role
VMWareMicrosoft Server 2019LinuxActive DirectoryKubernetesMSSQL
Full Job Posting
PRIMARY DUTIES
- Deliver service and support to customer end-users using via call distribution phone, remote connection and/or over the Internet.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Diagnose and resolve technical hardware and software issues involving a wide array of technologies
- Follow Standard Operating Procedures to resolve customer issues, both as first call resolutions and by working with other JSI groups when necessary.
- Escalate issues which cannot be resolved to management and to other JSI groups.
- Enter issues and fixes into the ticket monitoring system.
- Work issues and service requests as assigned.
- Maintain contact with customers as needed.
- Stay current with system information, changes and updates.
- Ability to travel CONUS and OCONUS up to 30% of the time
ESSENTIAL REQUIREMENTS
- Possess a positive customer-centric attitude
- Possess 2-5 years of experience with at least three of the following skillsets (listed in order of preference) VMWare Microsoft Server 2019+ Linux Active Directory Powershell Kubernetes MSSQL Cisco ASA Layer 3 switches (Dell, Cisco, HP) DELL SAN DELL Server Hardware [T and R Series]
- VMWare
- Microsoft Server 2019+
- Linux
- Active Directory
- Powershell
- Kubernetes
- MSSQL
- Cisco ASA
- Layer 3 switches (Dell, Cisco, HP)
- DELL SAN
- DELL Server Hardware [T and R Series]
- Network Administration; TCP LAN WAN Subnetting
- TCP
- LAN
- WAN
- Subnetting
- Proper phone and email etiquette.
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