Technical Success Manager (US)

Orchestrate Technical Delivery: Serve as the primary technical point of contact post-sale, coordinating efforts between Solutions Architects, Forward Deployed Engineers, and Support to ensure seamless project execution.

Drive Adoption & Value: Guide customers through the implementation lifecycle, ensuring they effectively utilize Vector Search to solve their specific real-world problems and achieve their business goals.

Project & Stakeholder Alignment: Manage expectations across multiple customer projects. You will map customer timelines to internal engineering resources and ensure alignment between client stakeholders and our technical teams.

Technical Health Oversight: Conduct regular technical health checks and architecture reviews to identify bottlenecks, suggest optimizations, and maximize usage of the product

Feedback Loop: Act as the strategic voice of the customer. Aggregate technical feedback and friction points from the field to help shape and prioritize the Engineering and Product roadmap.

Crisis Management: Serve as the escalation manager for critical technical issues, mobilizing Support and Engineering resources to resolve blockers in high-stakes deployments.

Evangelize Best Practices: Educate customers on the optimal patterns for building Agentic AI and RAG solutions, moving them from initial use cases to enterprise-wide adoption.

5+ years of experience in a customer-facing technical delivery role.

Proven ability to manage complex, multi-stakeholder technical projects and keep them on track without direct authority.

Understanding of the ML lifecycle, data pipelines, and the fundamental concepts of search/retrieval systems.

Ability to translate complex technical blockers into business impact for executives, while also talking shop with developers.