Technical Success Manager

Requirements

• 5+ years in a technical customer-facing role — Pre-Sales, Solutions Engineering, Professional Services, Technical Account Management, or implementation consulting.
• SaaS platform experience required.
• Comfortable operating across both architecture-level technical discussions and business-value conversations with the same customer.
• Working proficiency in at least one programming/scripting language — JavaScript, Python, or similar — enough to read, adapt, or troubleshoot integration code, not just describe it conceptually.
• Practical experience with REST APIs: authentication flows (OAuth 2.0, SAML 2.0), request/response debugging (e.g., Postman), webhooks, and iframe-based embedding.
• Familiarity with structured data formats (JSON, XML) and how they move between systems in an automation pipeline.
• Hands-on experience with one or more of the following:
• OCR/ICR and intelligent document processing (IDP)
• Document/content intelligence platforms
• Enterprise automation, RPA, ECM, BPM, or ERP systems
• Process mining or task mining analytics
• Integration middleware, SFTP, or systems architecture supporting automation workflows
• Analytics or data platforms (SaaS)
• Basic understanding of cloud/container concepts (e.g., Docker) and typical deployment/licensing considerations a plus.
• Experience with ABBYY software (Vantage, FlexiCapture, FineReader Engine) strongly preferred.
• Prior experience scoping or supporting software implementations, including integration and deployment considerations.
• Strong analytical/problem-solving skills, comfortable working with technical ambiguity.
• Excellent written and verbal communication — able to flex between technical depth and executive-level clarity.
• Proven self-starter with a track record of technical ownership and sound judgment.
• Able to manage a portfolio of technical customer engagements simultaneously.
• Advanced proficiency in MS Office Suite or equivalent platforms.
• Here's a snapshot of our local benefits: