Technical Specialist / Sr. Specialist

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of connecting with colleagues across the world, full of stimulating discussions, and making impactful contributions.

If this is how you see your career, Colgate is the place to be! Our credible household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. As the brand with the highest household presence in the world, we go beyond physical boundaries. We win as a global organization by continually learning and collaborating. The pride in our brand provides a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success. If you have the passion about working for a company that lives by their values, then give your career a reason to smile...every single day.

In today’s multi-layered analytical / technological environment, it is an exciting time to be a part of the Enterprise Production Control team at Colgate. Our highly technical, automation driven and innovative team is dedicated to driving growth for Colgate Palmolive in this ever-changing landscape.

The Technical Specialist is part of the Level 2 (L2) Support - Diagnosis, investigation, resolution of issues in SAP Basis, System Administration Network in Colgate environment and Google Cloud Platform. In addition, Use tools such as Splunk, Stonebranch, Phantom for analysis, solve and automation of processes.

Problem-solver, with analytic thinking and ability to apply root cause analysis

Ability to prioritize multiple work assignments and meet timelines

Experience working multi-functionally with business areas

Responsible for the fix and resolution of all issues raised by Level 1 (L1) team; if no solution is available, advance to L3 teams within SLAs

Perform SAP HANA revisions/ upgrades

SAP Basis functions such as fix printers configuration

Build, schedule, change and update jobs and job streams as requested by application teams through Change Documents

Support and maintain Job scheduling/Workload automation tools. Build, schedule, change and update jobs and job streams as requested by application teams

Perform operational tasks including but not limited to Tape Backups/Vaulting, SAP OSS connections, Splunk episode review, Incident Management and other required activities

Use Splunk for analysis, solving, and taking preventive actions on repeating alerts.

Coordination with Level 3 (L3) and/or Application teams towards resolution of issue in the following areas:

Colgate datacenter Infrastructure: Databases, SAP Basis, Operating Systems, and Network

Colgate environment in the Google Cloud Platform

Work with vendors, ESC (Enterprise Service Center) teams to address issues

Perform planning and execution of monthly system maintenance including start/stop of SAP, AIX, Linux, Windows systems and applications.

Independently research functionality, automation and solutions for performing day to day manual tasks and thereby reducing manual errors

Bachelor’s Degree in Computer Science or related field

3-5 years of experience in databases, SAP basis, system administration

Show proficiency in G-Suite applications

Solid grasp SAP Basis and Operating Systems - AIX, LINUX, and Windows

Excellent verbal and written communications skills

Strong analytical and skills to identify cause of issue

Basic knowledge of UNIX scripting

Availability to cover on-call support schedules on a rotating basis 24x7 including weekends and holidays, when required

Knowledge on Database, Server and Operating Systems

Knowledge on SAP Cloud Platform, SAP API, Python, Google Cloud Platform

Knowledge on Tanium, Stonebranch, Splunk, Phantom

Basic understanding of cloud infrastructure

Experiment with automation tools & processes

Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. #LI-Hybrid