Technical Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Al Abdulghani Motors seeks a Technical Specialist to serve as fix-it-right support for the automotive division. The role involves diagnosing vehicle issues, conducting root cause analysis, providing technical support to customers and workshop teams, and delivering technical training.
Key Skills for This Role
Responsibilities
- Conduct problem root cause analysis and write field technical reports
- Report and escalate issues to TMC that cannot be fixed following standard service information
- Carry out troubleshooting and repairs for high tech diagnosing cases
- Conduct on site investigation and write incident reports for special cases
- Conduct team development meetings to update foremen and quality testers
- Provide technical support to customers and workshop personnel
- Conduct technical training to team members and customers
Requirements
- Minimum Diploma
- 5 years of automotive experience
- Technical diagnosis and troubleshooting skills
- Training capabilities
Full Job Posting
Job Purpose
- Serves as the fix it right support for the division. Support in clarifying customer's concerns by road testing vehicles and informs the workshop of findings. Coordinates with the customer service group for all technical related issues.
Principal Accountabilities
- Conduct problem root cause analysis and write field technical report, service Kaizen report for TMC and internal technical report for internal issue
- Report and escalate to TMC and TMC Bro for issues that cannot be fixed following Toyota standard service information
- Carry out troubleshooting and repairs for the cases that are needed high tech diagnosing procedure both FIR and Non FIR cases and with difficulty repairing
- Conduct on site investigation and assessment, and write incident report for the cases like Fire hazards, air bag deployed and non deployment, unintended acceleration of the vehicle, and special cases that needs Genbchi Genbutsu
- Conduct team development meeting (Quarterly) to all the foreman and all quality testers to update them about new car features, new Toyota campaigns and service silent campaigns
- Provides timely assistance to the main workshop supervisor, service advisors and foreman, Quality testers individually or in groups, in the form of guidance, actual written specifications, demonstrations, presentations.
- Respond to all technical inquiries from all the branches by phone and if necessary go to the place and provide technical assistance
- Provides technical support to customers for all technical related inquiries
- Maintain a relationship with reception and workshop personnel and provide regular informal feedback on current technical issues
- Conduct technical training to team members and customers when required
- Assists as directed to carry out the goals and responsibilities of the department regarding technical concerns
- Attends TMC certification training for enhancement of technical skills
Required Qualifications
- Minimum Diploma
- 5 years of automotive experience
- Technical Diagnosis & Troubleshooting
- Training capabilities
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Abdulghani Motors
Assistant Manager - Revenue
Doha, QAT
Al Abdulghani Motors seeks an Assistant Manager - Revenue to develop and implement revenue accounting strategy, ensure accurate accounting per IFRS, and collaborate with cross-functional teams. Requires a Bachelor's degr
Specialist - Marketing
Doha, QAT
Al Abdulghani Motors in Doha seeks a Marketing Specialist to lead communications and executions of offline and digital marketing projects. The role requires a Bachelor's degree and 5+ years of marketing experience, with
Assistant Manager - Revenue
Doha, QAT
Al Abdulghani Motors seeks an Assistant Manager - Revenue to develop and implement revenue accounting strategy, ensure accurate accounting per IFRS, and drive process improvements. Requires a Bachelor's degree, CA/CPA/AC
Assistant Manager - Treasury
Doha, QAT
Al Abdulghani Motors is seeking an Assistant Manager - Treasury to implement treasury policies, manage cash flows, and mitigate risks in Cash Management and Trade Finance. The role requires a Bachelor's degree, a Master'
Delivery Executive
Doha, QAT
Al Abdulghani Motors seeks a Delivery Executive to manage new vehicle registration, explanation, and delivery to customers. The role involves verifying documents, coordinating appointments, and ensuring customer satisfac
Service Advisor
Doha, QAT
Greet customers, listen to their concerns, and accurately document vehicle issues and service requests. Prepare job cards and communicate customer concerns to technicians. Provi...
Customer Service Representative
Doha, QAT
Al Abdulghani Motors seeks a Customer Service Representative to support showroom operations, enhance customer engagement, and assist with fleet operations. The role requires a diploma or bachelor's degree, bilingual comm
Registration Associate
Doha, QAT
Al Abdulghani Motors is looking for a Registration Associate in Doha to handle vehicle registration processes, ensure compliance with regulations, and maintain accurate records. The role requires a diploma or bachelor's
Assistant Manager - Revenue
Doha, QAT
Specialist - Marketing
Doha, QAT
Assistant Manager - Revenue
Doha, QAT
Assistant Manager - Treasury
Doha, QAT
Delivery Executive
Doha, QAT
Service Advisor
Doha, QAT
Customer Service Representative
Doha, QAT
Registration Associate
Doha, QAT