Customer Service Representative
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Key skills for this role
About the Role
Al Abdulghani Motors seeks a Customer Service Representative to support showroom operations, enhance customer engagement, and assist with fleet operations. The role requires a diploma or bachelor's degree, bilingual communication, and at least 3 years of experience.
Key Skills for This Role
Responsibilities
- Greet customers warmly upon arrival and ensure a welcoming showroom environment
- Understand customer needs and direct them to the appropriate Sales Executive or department
- Support CRM activities, call customers over phone or email, and maintain records of Sales force Opportunities
- Support showroom events, campaigns, and promotions
- Handle escalated complaints from call centers and social media professionally
- Assist with fleet operations including vehicle replacements, inspections, and maintenance
- Inspect vehicles on return, ensure settlement of payments, and coordinate accident reports
- Submit accurate ad hoc reports
- Review daily test drives dashboard/report and act accordingly
Requirements
- Diploma or Bachelor's degree in any business related field
- Bilingual
- Intermediate Excel skills
- Strong communication skills
- Minimum of 3 years of work experience
- Automotive industry exposure is a plus
Full Job Posting
Job Purpose
- Support showroom operations by enhancing customer engagement, assisting sales activities, and providing customer service and fleet support to ensure seamless customer experience.
Principal Accountabilities
- Greet customers warmly upon arrival and ensure a welcoming showroom environment.
- Understand customer needs and direct them to the appropriate Sales Executive or another department.
- Support CRM activities, Call the customer over the phone or email and maintain records of Sales force Opportunities.
- Support showroom events, campaigns, and promotions.
- Identify opportunities to improve processes and enhance customer experience
- Collect daily walk in customers list and report to management as communicated
- Handle escalated complaints from call centers and social media professionally.
- Assist with fleet operations including vehicle replacements, inspections, and maintenance.
- Inspect vehicles on return, ensure settlement of payments, and coordinate accident reports.
- Submit accurate ad hoc reports.
- Review daily test drives dashboard/Report and act accordingly.
Required Qualifications
- Diploma or Bachelor's degree in any business related field
- Bilingual
- Intermediate Excel skills, including report creation and data tracking
- Strong communication skills with the ability to deal with internal and external stakeholders
- Highly organized with the ability to multitask across competing priorities in a fast paced environment
- Minimum of 3 years of work experience, Automotive industry's exposure is a plus
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