Technical Solutions Analyst - Operations

OF ROLE: An embedded techno-functional analyst for the plant side of the business and the functional owner of the D365 Supply Chain modules from the applications side.

The role sits with Operations and Supply Chain, gathers the requirement, designs the solution, and does the hands-on build.

HMF is live on D365 F&O, standing up an automated warehouse site in Connecticut, and evaluating planning tools.

Bilingual English/Spanish is a must-have; the plant floor is where the role earns its keep.

WHAT YOU’LL BE DOING D365 supply chain ownership and optimization Act as functional owner of the D365 Supply Chain modules: system stability, usability, and fit to business process.

Lead optimization and post-go-live stabilization across Inventory Management, Procurement and Sourcing, Master Planning, Warehouse Management, and Logistics.

Find system gaps, limits, and performance issues, and design workarounds or enhancements.

Business analysis and solution design Partner with Supply Chain, Operations, Finance, and Manufacturing to understand pain points and future-state needs.

Turn business requirements into clear D365 designs, configurations, and process flows.

Do the hands-on build: D365 configuration, Power Platform, Power BI and SSRS reports, scripts.

Challenge requirements when needed to keep solutions scalable and supportable.

Configuration, integration, and data Configure D365 workflows, parameters, security roles, and business rules.

Work with technical teams on integrations, data migration, and interfaces (WMS, EDI, planning tools, reporting platforms).

Keep data clean across inventory, BOMs, production orders, and costing.

User enablement and governance Provide functional support, training, and guidance to end users and super users, in English and Spanish.

Write and maintain functional documentation, process flows, and user guides.

Hold ERP governance, change management, and documentation standards.

Continuous improvement Monitor system usage and performance; recommend improvements.

Support enhancements, upgrades, and new-feature adoption in D365 and the Power Platform.

Stay current on D365 Supply Chain capabilities and best practices.

Travel Supports multiple manufacturing and distribution sites; regular day travel between Norwood, Norton, and the new CT site.