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Technical Services Support Specialist - Property & Recording
Tyler Technologies
USA
Full-time
Entry · 1+ years experience
Hybrid
Discovered 2 weeks ago
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Responsibilities
- The Technical Services Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Technical Services Support Specialist is expected to continually grow and expand knowledge of the product. This position is 8am - 5pm EDT with a work arrangement of in-office Tuesday through Thursday and remote Monday and Friday.
- Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
- Uses and programs SQL to resolve basic to moderate issues.
- Documents and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
- Manages open calls by identifying and prioritizing issues according to p ublished policies.
- Escalates to senior team member or department member if situation is beyond ability and additional assistance is needed.
- Identifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis.
- Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.
- May contribute to company knowledge library.
- May conduct training for end-users, virtual or in-person
- May participate in User Group meetings and activities.
- Follows documented Tyler Technologies policies and procedures.
- Performs other duties as assigned.
- Ability to travel
Qualifications
- Bachelor’s degree in computer science, MIS, or equivalent experience.
- 1 – 2 years of experience of relevant experience
- Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
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