Technical Services Representative

At Atlantic Packaging, every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario, Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact.

We are looking for a Technical Services Representative who serves as the primary technical liaison between Atlantic and its customers and internal operations. The role is responsible for supporting product performance, consulting on resolving quality and converting issues, strengthening customer relationships through regular visits, and ensuring specifications and process align with manufacturing capabilities.

Conduct regular customer visits to review performance, address concerns and strengthen working relationships

Documents all customer visits in a Technical Service Report, with a copy distributed to the Salesperson, Operations, Quality to support issue resolution

Provide on-site technical support during trials, start-ups, and problem resolution activities

Audits customer process, carton quality and carton design

Coordinates design improvements with sales, Design depts and operations

Support customer transitions to automated and replacement equipment through needs assessment, equipment selection advice, trial coordination, and ensuring smooth start‑up with optimized performance

Troubleshoot technical problems related to equipment

Consult on corrective actions with Manufacturing, Quality, Design, and Sales teams

Co-ordinates and follows through on accounts that transition to Atlantic from competitors