Technical Services Manager

Required Skills and Experience

• Degree in Biomedical, electronics or electrical engineering and/or five years related job experience.
• 5 – 7 years of experience in a technical role exhibiting strong technical and clinical knowledge for the full Intuitive product line, required. 3+ years’ experience in a Technical Support position, strongly preferred.
• Effective analytical, troubleshooting and problem-solving skills, required.
• Familiarity with OR protocol, anatomic terminology, and endoscopic equipment.
• Candidate must have excellent oral / written communication and people skills.
• Ability to work independently with minimal direction.
• Advanced knowledge of computers and standard software applications (SAP / MS Office)
• English language proficiency in reading, writing and oral ability, required
• Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
• We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
• U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
• Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
• For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
• This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.