Technical Services Engineer II

The Technical Services Engineer II is responsible for the availability, performance, and security of InterSystems’ corporate infrastructure (virtual and physical).

This includes on premises, private cloud, and data center environments spanning compute, storage, connectivity, and configuration.

• Design & delivery
• Maintain, monitor and optimize private cloud and data center infrastructure (e.g., Virtualization and Containerization, Servers, Storage, etc.).
• Maintain, monitor and optimize internal and internet-facing applications and services.
• Assist in evaluation and implementation of new technologies to improve reliability, security, and efficiency.
• Infrastructure operations
• Administer on‑premises data center platforms, including servers, storage, network devices, and supporting systems (power/cooling).
• Provide storage administration and support across SAN, NAS, and DAS, including associated storage fabrics.
• Support Windows, Linux and MacOS server operating systems (administration and troubleshooting).
• Monitor and administer backup platforms; ensure backup health and completion.
• Availability, monitoring & incident management
• Proactively monitor system health and performance; identify and remediate risks before service impact.
• Troubleshoot and resolve complex infrastructure issues; document root cause and corrective actions.
• Security, compliance & service delivery
• Implement and maintain security controls to protect infrastructure and data.
• Complete operational and compliance checks in line with agreed procedures.
• Fulfil service requests within agreed timelines using established request management processes (e.g., ServiceNow).
• Collaboration, vendors & documentation
• Partner with the Network Team on firewalls, switching/routing, and wireless infrastructure support.
• Manage relationships with hardware, software, and communications vendors.
• Maintain clear, current technical documentation for infrastructure components.
• Leadership & ways of working
• Mentor junior team members and contribute to a collaborative team culture.