Sales Account Manager

Role Overview

Client Relationships and Account Growth

• Build and maintain relationships with key stakeholders across assigned private healthcare accounts.
• Advocate for clients and help them achieve operational and strategic goals through effective use of InterSystems technologies.
• Identify upsell, cross-sell, and product expansion opportunities within existing accounts.
• Manage the full sales lifecycle from lead generation through closing.
• Develop account plans that support customer return on investment and long-term revenue growth.

Customer Success and Reporting

• Ensure client satisfaction through ongoing support and relationship management.
• Monitor client usage and adoption to identify expansion or support needs.
• Coordinate client projects with internal technical, delivery, and support teams.
• Participate in customer reviews, account governance meetings, and follow-up actions.
• Maintain pipeline and forecasting data, monitor revenue and accounts receivable, and manage contract renewals.
• Assist with internal business reviews and account planning.

Qualifications

• Up to 3 years of experience in customer-facing roles, preferably in healthcare or enterprise software.
• Strong communication, presentation, interpersonal, organizational, and problem-solving abilities.
• Interest in healthcare technology, digital transformation, and enterprise solutions.
• Ability to travel within the region.
• Familiarity with AI at a business and healthcare-use-case level.
• Working knowledge of AI terminology and healthcare AI market trends, linked to customer needs and commercial opportunities.

About InterSystems