Technical Services Engineer - Bilingual - Portuguese + English

Salary

• English only role: $36.06/hr ($75,000 annually)
• Bilingual (English + Portuguese or Spanish or French): $36.06/hr + $144/paycheck approx ($78,750 annually)
• Multilingual ​(English + 2 or more languages): $36.06/hr + $192/paycheck approx ($80,000 annually)

Shift and Language Requirement

• 11:30 a.m. to 8:00 p.m. shift, and Portuguese (A must have!)
• Spanish / French language is always a plus !
• What You’ll Do Here…
• Provide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases
• Manage a high work volume with time-bound constraints
• Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
• Ensure escalations and handoffs are efficient by documenting cases clearly and completely
• Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution
• Develop subject matter expertise and train/mentor others
• Use troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer’s problem
• What We Are Looking For…
• Minimum 2 years’ experience in a call center-type environment with an excellent customer service background
• Secondary language skill: Portuguese with English - A Must!
• Knowledge of network routing and switching protocols
• Experience configuring PCs, installing various operating systems and software applications
• Experience configuring switches, routers, and other network-related components
• Ability to resolve issues and troubleshoot in an unscripted manner
• Excellent communication and interpersonal skills
• Self-motivated and energetic with a positive approach to problem solving
• Eye for details with good time management skills - must be able to handle multiple issues in an organized manner
• Valued, But Not Required …
• Fundamental understanding of physical access control and security systems
• Experience with Salesforce Service Cloud CRM system/help desk applications
• CCTV/IP Camera installation/configuration
• Basic understanding of electricity concepts
• Professional degrees/certifications: CompTIA, Cisco, Microsoft, PSP etc.
• Physical Demands and Travel…
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee is occasionally required to lift 20-25 lbs.
• Expected travel time for this position is 10% (domestic and international)
• What we offer...
• Axis is a company that puts our employees first. Here is just a glimpse of what we do for our ‘Axians’:
• Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
• Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs
• Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
• Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
• Help prepare for your life after retirement through our 401(k) program and employer matching

Ready to Act

About Axis Communications

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