Technical Service Representative

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role.

Join Komatsu as a Technical Service Representative and play a pivotal role in maximising equipment availability, reliability and productivity across our Mechanical Wheel Loader fleet. You'll work closely with Service Technicians, customers and factory representatives to diagnose and resolve complex technical issues, drive continuous improvement initiatives, and contribute to future product enhancements. This is an exciting opportunity to combine your technical expertise, problem-solving skills and stakeholder engagement capabilities to make a real impact on customer success and equipment performance.

Key Responsibilities:

Support Service Technicians to resolve technical issues and improve equipment performance.

Investigate major machine reliability concerns and prepare technical reports.

Liaise with internal teams and factory representatives to drive product improvements.

Contribute to continuous improvement projects and reliability initiatives.

Prepare and submit technical documentation for product issues and warranty support.

Role Located: Mackay / Customer Mine Site

Roster: 5 days on 2 days off, 38 hours per week

Komatsu benefits:

Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.

Financial: Income Protection Insurance provided through our company superannuation fund.