Technical Service Manager

• Oversee the delivery of high-quality technical assistance via phone, email, mobile support tools, and on-site visits.
• Build strong relationships with dealers to understand product challenges and improve service outcomes.
• Ensure the team supports dealers with accurate part identification, form/fit/function questions, system operations, and product recommendations.

• Act as the primary liaison between Technical Service and key stakeholders—Engineering, Quality, Manufacturing, Warranty, and Product Management.
• Participate in product development reviews to advocate for serviceability, reliability, and ease of maintenance.
• Support the launch of new products by coordinating service readiness, documentation, and training programs.

• Drive initiatives that improve service efficiency, customer satisfaction, and product reliability.
• Analyze service metrics, identify trends, and present improvements and recommendations to leadership.
• Uphold and advance GPT’s culture, values, and mission of “Feeding the World Better.”

• 5+ years of experience in technical service, field service, or mechanical/electrical support roles, preferably in agricultural or industrial equipment.
• Demonstrated leadership experience managing technical teams.
• Strong communication, problem-solving, negotiation, and conflict resolution skills.
• Experience using CRM/case management tools—Salesforce preferred.
• Broad understanding of all GPT grain products a plus

Expected annual salary for this role will be $100,000 – $125,000 plus eligible for an annual bonus.

This is dependent upon job related knowledge, experience, and skills .

will include the ability to elect health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.

You will be working a hybrid role with four days per week (Monday – Thursday) in office (Fridays are flexible for in office or remote) based in Assumption, IL.