Technical Service Manager Americas

Provide direct technical support to customers and handle customer enquiries for the Coatings Business covering aspects such as product specification, design issues and complaints.

Participate and influence new product development decisions for the Coatings business, liaising with internal technical teams and providing expert advice on future applications. Keep abreast of market developments and competitive products, through internal and external sources, relating to how products perform, can be applied or tested and assess how this can be used to add value to the business.

Serve as technical and applications expert, providing greater understanding of the Industry Segment products via in depth training, within the company and to our Distributors.

Develop guidelines and formulations for target segments and applications and give customers appropriate guidance for the use of our Product Range.

Maintain contact with existing and prospective customers, either independently or together with the sales team, using all communication channels. Support the current business, understand customer needs, identity and progress opportunities to expand the use of the entire product range.

Participate on the technical committees of the regional coatings organizations to increase our exposure there.

Ensure with cooperation between Quality, Sales, Application Laboratories and Operations that customer complaints are handled effectively and to the satisfaction of the customer and ensure effective communication of the outcome.

Ensure SHE compliance in line with relevant internal SHE regulations and all other legal and corporate standards