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Technical Service Engineer - Medium Voltage (72489)
Eaton
Rowville, AUS
Full-time
Senior · 5+ years experience
Onsite
Discovered 2 days ago
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Key Responsibilities:
- Provide expert remote and on-site technical support for Medium Voltage (MV) equipment across the ANZ service partner network
- Lead troubleshooting, diagnostics and resolution of complex MV product faults, including escalations and field investigations
- Prepare the commissioning, testing, and maintenance MOP / documentation, including work instructions, work packs, and Safe Work Method Statements (SWMS)
- Develop the program and deliver trainings for internal Field Service Technicians (FSTs), Approved Service Providers (ASPs) and customers
- Develop deep product expertise and guide technicians through commissioning, testing, maintenance and fault-finding activities
- Conduct installation assessments as required and verify MV equipment performance against Eaton and customer standards
- Perform, interpret and validate electrical measurements and data downloads from MV switchgear, protection relays and smart devices
- Act as the key liaison between clients and ASPs, and providing technical support
- Support implementation and continuous improvement of service systems, including CRM, ticketing and case-management tools
- Collaborate with sales, service partners and customers to improve service delivery, drive customer satisfaction and enhance field capability
Qualifications:
- 5+ years of experience with MV switchgear diagnostics, protection relay settings, electrical measurements and data downloads from MV/LV smart devices
- Strong technical understanding of equipment and safety standards of medium voltage, primary/secondary switchgear, circuit breakers, transformers, and protection systems
- Hands on field service experience in commissioning, site testing, integrated testing, installation assessments and supervision of subcontractors or technicians
- Ability to interpret electrical schematics, SLDs, protection coordination documentation and test reports
- Strong electrical safety awareness (PPE, LOTO, switching procedures)
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