Technical Project Manager

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 5+ years of Customer Success, Technical Account Management, Enterprise Support, or related customer-facing experience. 5+ years of experience in SaaS environments.
• Proficiency in Arabic is an advantage, particularly for supporting customers in the Middle East region.
• Strong understanding of enterprise IT infrastructure and security concepts.
• Experience managing enterprise customers and complex technical escalations.
• Excellent verbal, written, presentation, and stakeholder management skills.
• Ability to communicate effectively with both technical teams and executive leadership.
• Strong project management, prioritization, and organizational skills.

Preferred Qualifications

• Experience in Cybersecurity, Vulnerability Management, Compliance, or Risk Management domains.
• Familiarity with PCI-DSS, NIST, Vulnerability Management, Web Application Security, or Cloud Security.
• Certifications such as Security+, PMP, CISM, CISSP, ITIL, or equivalent.
• Prior experience with enterprise security platforms and customer success methodologies.

Success Metrics